Managing cloud risk

The cloud vendor had been missing payments to its Infrastructure-as-a-Service (IaaS) provider. Its customers had no idea.

With little prior warning, access to the application was withdrawn.

And the data held within it? Gone too.

An organization’s decision to rely on a cloud-hosted system for its most vital operations had backfired. Business ground to a halt and revenue plummeted. Its reputation and customer relationships took damage that would take years to rebuild.

How did this happen?

Cloud risk

As technology weaves its way in to our personal and business environments, the popularity of the cloud continues to grow, especially when it comes to the shift away from on-premise applications.

With low set up costs, rapid deployment and high scalability, it’s easy to see why organizations are now so drawn towards cloud-hosted solutions.

However, along with the benefits come risks and you need to be aware of what you can do to keep the lights on should a cloud vendor fail.

Unlike an on-premise application, vendor failure could mean a sudden loss of access to the cloud system or data. For most organizations, this can be a huge operational challenge. And not being able to recover the solution or data long-term can be even more damaging to revenue, reputation and customer relationships.

It is therefore vital to manage the high levels of associated risk when relying on the cloud and an external provider for mission-critical functions.

What can you do about it?

One way to do so is to implement a cloud continuity agreement.

As part of a cloud continuity agreement, you’ll enter in to a contract with mutually agreed upon terms and fees between the vendor, yourself and an independent third party. This means that, should there be a vendor failure, you’ll be able to access an up-to-date copy of your data and your application environment, allowing you do implement your continuity plan.

NCC Group’s suite of SaaS Assured services support and facilitate solutions for cloud continuity planning in the event of vendor failure.

For more information, contact us using the button below and one of our experts will be in touch.

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Published date:  20 June 2017

Written by:  NCC Group Reporter

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